In this webinar our fellow, Russell Hill shares the journey of an online legal services company that experienced a major outage - a 'black week' - due to rapid growth and technical debt. Through a series of foundational workshops and visualisation techniques, the company was able to enhance transparency, improve coordination, and reduce outages to virtually zero within a few months.

Key Takeaways:

• Challenges of Rapid Growth: Learn how the company struggled with collaboration, transparency, and technical debt as it scaled from 50 to 350 employees in just three years.
• The Power of Visualisation: See how visualising work and creating focus helped the company prioritise and complete projects more effectively.
• Agile Interactions: Discover how repurposing existing meetings and fostering natural collaboration led to better decision-making and collective problem-solving.
• Measuring Progress: Understand the importance of tracking both planned and unplanned work, and how this helped the company become more predictable.
• Continuous Improvement: Learn about the five activities - visualise, create focus, establish interactions, measure progress, and improve - that drove the company's evolution and success.

Meet the speaker

Russell is a Flight Levels Guide (Trainer) & Accredited Kanban Trainer (AKT) with a passion for helping organisations deliver value faster and work more effectively. He specialises in large-scale transformations, helping companies visualise and improve coordination across multiple teams, products, services, and departments. By connecting strategic goals with day-to-day operations, he empowers organisations to enhance flow, collaboration, and delivery at all levels.

A strong advocate for self-organising, high-performing teams, Russell drives cultural change through a holistic approach that fosters sustainable growth and lasting improvements. His work inspires organisations to achieve new levels of success.

With over 30 years of experience across diverse industries, including senior leadership roles in international tech companies, Russell brings deep expertise in continuous improvement, organisational change, and leadership at scale.

https://youtu.be/RxmDNwnkCNA

Learn More

Interested in applying Kanban and Flight Levels to your organisation? Explore our training programmes to gain the skills and knowledge needed to drive meaningful change:

• Kanban System Design (KMP-1)
• Flight Level 2 Design (FL2D)

Related Content

For a deeper dive into the Competing Values Framework and its role in organisational culture, check out our related webinar:

• Organisational Culture: The Overlooked Key to Success with New Ways of Working