
Coaching
10 June 2024
·
3
minute read
A Modest Manifesto for People Who Actually Change Things
The Agile Manifesto changed how we build software. This Transformation Manifesto is a personal attempt to articulate what actually drives successful organisational change — with apologies to Sutherland and Schwaber for the impertinence.
MV
Mogens Villadsen
Better Change Coach
I should say upfront that proposing a Transformation Manifesto feels a bit like drawing a moustache on the Mona Lisa. The Agile Manifesto is a genuinely careful piece of work, refined over time by people who had earned the right to write it. What follows is far more modest — a distillation of observations from years of working with organisations trying to change the way they work.
Take it in that spirit. Not a competing framework. Just a set of things I have come to believe matter more than they are usually given credit for.
The Transformation Manifesto
We are transforming the way we work and organise, one change initiative at a time. Through this work, we have come to value:
- Fiery change agents over role definitions
- Experimentation over prescription
- Coaching over instruction
- Psychological safety over mandate
- Positive expectations over plans and goals
- Involvement over PowerPoint consulting
That is — while there is value in the items on the right, we value the items on the left more.
Fiery change agents over role definitions
Transformation is driven by people, not organisational charts. Role definitions provide structure and can be genuinely useful — they help people understand where they fit and what is expected. But the people who actually make change happen are rarely defined by their roles. They are the ones who care enough to push through friction, who build alliances informally, who bring energy into rooms where the energy has gone flat.
If you want to know whether a transformation will succeed, find out who the fiery change agents are and whether they have been given room to operate. If they haven't, role clarity will not save you.
Experimentation over prescription
Prescriptive change programmes feel safe because they come with a plan. The plan turns out to be wrong in the specifics — it always does — but it provides comfort in the meantime. The alternative, which feels less safe, is to treat change as a series of deliberate experiments: hypotheses tested, results observed, assumptions adjusted. This requires more intellectual honesty, but it is far more likely to produce something that actually works in your specific context.
"Deliberate learning" is the term I use for this disciplined approach to experimentation. It is not randomness — it is a structured process for discovering what is true about your organisation rather than what the framework assumes should be true.
Coaching over instruction
Instruction produces short-term compliance. Coaching produces something more durable: people who can navigate future challenges on their own. The difference is not just in outcome — it is in respect. Instruction implies the other person cannot figure it out. Coaching implies they can, with the right support.
This does not mean instruction is always wrong. There are moments — onboarding, crisis response, genuine skills gaps — where instruction is exactly right. The question is whether coaching is the default, or the exception.
Psychological safety over mandate
Mandates create the appearance of change. Safety creates the conditions for actual change. When people feel safe, they experiment, speak honestly, and admit mistakes before those mistakes compound. When they do not feel safe, they perform compliance while quietly continuing as before.
Real change touches beliefs about work, not just behaviours. You cannot mandate someone into genuinely believing something is worth doing. But you can create an environment where they are willing to find out.
Positive expectations over plans and goals
Plans and goals matter. They provide direction and a way to measure progress. But they are easy to hide behind. Positive expectations — the genuine belief that people and teams are capable of more than they are currently producing — have an effect on performance that is difficult to explain but consistently observable. People tend to rise to what is expected of them.
Involvement over PowerPoint consulting
The most reliable predictor of whether change will stick is whether the people affected by it were involved in designing it. External consultants who arrive with a finished deck and leave with an invoice tend to produce change that lasts until they are out of the building. Consultants — and leaders — who roll up their sleeves and work alongside the people doing the work tend to produce something more durable.
This is not a criticism of consultants. It is a description of how change actually works.
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